DMV offering innovative use of translation tech

Over the past few years, the Colorado Division of Motor Vehicles has strived to offer innovative services that benefit Coloradans.

That drive has led to a host of innovations, such as DMV2GO, @Home instruction permit testing, online appointment check-in, MV Express Kiosks, digital IDs, an ever-growing list of online services and more.

One of its most recent innovations – using Pocketalk translation devices to better serve non-English speaking Coloradans throughout the state – caught the attention of Sourcenext US and Europe General Manager Joe Miller, who visited DMV headquarters Thursday, Dec. 15, in Lakewood to see how the DMV’s unique approach to using the device is bridging communication gaps. Sourcenext is Pocketalk’s parent company.

“When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” Miller said. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.”

During the visit, DMV team members discussed the Division’s willingness to innovate using technology as well as its commitment to providing the best customer service possible. The group also focused on using the devices on a larger scale and how Coloradans have reacted to new methods of communication.

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