Colorado crisis line continues record-breaking volume

Colorado Crisis Services continues to field a record-breaking number of calls and texts during the COVID-19 pandemic.

Calls and texts to the crisis line have steadily increased during the pandemic. Compared to January and February of this year, average monthly volume is up more than 33% between March and October. The crisis line has exceeded 21,000 calls and texts in every month of the pandemic except April, reaching an all-time high of 24,843 contacts in October.

“With the ongoing pandemic, economic downturn, natural disasters and social unrest, it’s been a very challenging year for people across our state,” said Robert Werthwein, director of the Colorado Department of Human Services, Office of Behavioral Health, which oversees Colorado Crisis Services. “You don’t have to be diagnosed with a substance use or mental health condition to be struggling right now. We encourage all Coloradans to reach out anytime, for themselves or a friend.”

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